Free Returns! Good communication. And the image quality is better than it appears in the video
Great product for the cost! The image in person looks seamless, while the cell phone video makes it look choppy.The first fan that I got, when I popped out the Micro SD card to download the software, then I couldn't get the card back in. I sent a message to the vendor, and was advised to try it a few more times and they would replace it if that didn't work. I printed a return label with Amazon to drop it off at Kohl's and then contacted the vendor who said they would have just shipped me another one, but it was easy to drop it off at Kohl's anyways. I got a replacement a couple of days later which works great. The vendor gave me a link to a large library of 3d videos, which is cool.The other caveat for the 16.5 inch fan is that if you want to play your own images/videos, you have to convert them to .bin files using the software included on the micro SD card. You open 3Ds-Player, select a model (I always selected SD-224, not sure if it matters) and then click on File Encode. You open the image or video you want to display and then you re-name it, and after re-naming it, a red circle appears. You center it where you want, and then click Start Encode. This is the least intuitive step, as it's the same place you clicked before. Then you move this .bin file to the micro SD card and put it back into the fan. It looks like all the larger models have a built-in WiFi and an associated app, so you don't need to remove the micro SD card at all.